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1. Purpose

 

This Agreement sets out the terms on which the Coach will provide coaching services to the Client.

 

2. Acceptance

 

The Client accepts this Agreement by signing below. The Coach will not begin providing coaching services until the Client has signed this Agreement and paid the required Fees.

 

3. Clients Under 18

 

If the Client is under 18 years of age, this Agreement must be signed by a parent or legal guardian who has parental responsibility under the Children Act 1989. By signing, the parent or guardian:

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•  consents to the provision of coaching services to the minor;

•  accepts these terms on behalf of the minor; and

•  confirms they have the legal authority to enter into this agreement on behalf of the              minor.

 

4. Nature of Coaching

 

A. Coaching is a partnership between Coach and Client in a thought-provoking and creative process designed to facilitate the client's personal and professional development. Coaching is a comprehensive process that may involve different areas of your life, including work, finances, health, relationships, education and recreation.

 

B. Coaching does not constitute therapy, counselling, medical, legal or financial advice, and does not involve the diagnosis or treatment of mental disorders. Coaching is not to be used as a substitute for counselling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals.

 

C. While our coaching services can support your personal development, they are not a substitute for professional medical, mental health, legal or other professional services. Coaching does not prevent, cure, or treat any mental disorder or medical disease. If you need such services, you must consult qualified professionals.

 

D. If you are currently under the care of a mental health professional, we strongly recommend that you promptly inform your mental health care provider of the nature and extent of the coaching relationship.

 

E. If during our coaching relationship we identify that you may benefit from professional medical or mental health services, we will recommend that you seek such services and may pause coaching sessions until you confirm you have consulted appropriate professionals.

 

5. Client Responsibilities

 

A. The Client remains solely responsible for creating and implementing their own physical, mental and emotional well-being, decisions, choices, actions and results arising from or related to the coaching services and the coaching relationship. Deciding how to handle issues in different areas of your life, incorporate coaching principles into those areas and implementing choices is exclusively the Client's responsibility.

 

B. The Client agrees that the Coach is not and will not be liable or responsible for any action or inaction, or for any direct or indirect result of the services provided by the Coach.

 

C. The Client must provide the Coach with all information and assistance reasonably required for the Coach to perform the coaching services, ensure that all such information is complete and accurate, and actively participate in the sessions to facilitate delivery of the coaching services.

 

D. In order to enhance the coaching relationship, the Client agrees to:

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•   communicate honestly;

•   be open to feedback and assistance; and

•   create the time and energy to participate fully in the coaching programme.

 

6. Professional Standards

 

The Coach will maintain the ethical standards and professional conduct required by the International Coaching Federation (ICF) Code of Ethics when providing the coaching services. The Client is encouraged to review the ICF Code of Ethics, which is available at https://coachingfederation.org/credentialing/coaching-ethics/icf-code-of-ethics/, to understand the applicable standards of behaviour that govern the coaching relationship.

 

7. Confidentiality

 

A. The Coach will maintain confidentiality in accordance with the ICF Code of Ethics and UK data protection law.

 

B. The confidentiality obligations in this section do not apply to:

 

• information that is publicly available (except where it became public through a breach of    this Agreement or another confidentiality obligation);

• information that we are legally required to disclose;

• information that must be disclosed to protect your health and wellbeing or that of others, where we reasonably believe there is a risk of serious harm, including notifying appropriate mental health professionals and/or authorities if you represent a danger to yourself or others. Additionally, the Coach may be a mandated reporter of child and/or elder abuse; or

• information shared with our staff and service providers who help us deliver the coaching services, all of whom are bound by confidentiality obligations.

 

8. Session Format and Scheduling

 

Sessions will be held online or in person as agreed. Each session typically lasts 60 minutes. The Parties will agree scheduling arrangements in advance.

 

9. Rescheduling and No-Show Policy

 

The Client should provide at least 24 hours’ notice to reschedule. Missed sessions without reasonable notice may be forfeited, except where the failure was due to circumstances beyond your reasonable control (such as sudden illness, family emergency, or other unforeseeable events). Repeated no-shows may result in termination of the coaching relationship.

 

10. Payment Terms

 

A. The Client may pay:

 

• Per session, payable in advance; or

• By package, payable in full before the first session.

 

B. The Coach may withhold coaching services until payment is received. All payments must be made by bank transfer or other agreed method.

 

11. Refunds and Cooling Off

 

A. The Client may cancel within 14 days of signing this Agreement under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, provided no session has yet taken place.

 

B. If coaching services begin during this period, the Client will be refunded for unused sessions only.

 

C. After this period, prepaid sessions are non-refundable except where required by law or where coaching services have not been provided with reasonable care and skill under the applicable laws.

 

D. Refunds (where applicable) will be issued within 14 days to the original payment method.

 

12. Suspension or Delay

 

If the Client causes delay or prevents the Coach from performing coaching services, the Coach may pause the sessions. Unused prepaid sessions will be held for up to two months. After that period, they will expire unless otherwise agreed in writing.

 

13. Termination:

 

A. Termination for Convenience: The Coach may terminate this Agreement at any time with prior written notice to the Client. Upon such termination, the Coach will refund any prepaid Fees for coaching services not yet rendered on a pro-rata basis. However, the Client must pay for all coaching services already provided up to the effective date of termination.

 

B. Termination for Breach: Either party may terminate if the other materially breaches this Agreement and fails to remedy the breach within 10 Business Days of written notice. Refunds will apply only if termination arises from the Coach’s breach.

 

14. Warranties

 

The Coach warrants that the coaching services will be performed with reasonable care and skill in accordance with applicable laws. Except as expressly provided in this Agreement, the Coach makes no guarantees, representations, or warranties of any kind or nature, express or implied, with respect to the coaching services negotiated, agreed upon, and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential, or special damages arising from or in connection with the coaching services provided.

 

15. Liability

 

The Coach will perform coaching services with reasonable care and skill. Except as required by law, the Coach’s total liability under this Agreement will not exceed the total Fees paid by the Client in the six months preceding the event giving rise to the claim. Nothing in this Agreement limits liability for death, personal injury, fraud, or any other liability that cannot be excluded by law.

 

16. Data Protection

 

A. We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our lawful bases for processing include (a) performance of this contract and (b) consent (where applicable, for marketing). We will process your personal data for the following purposes:

- to provide the coaching services;

- to communicate with you about the coaching services;

- to send you marketing materials (only where you have given us explicit consent to do so – you can withdraw consent at any time by contacting us at our email address);

- for our legitimate business interests, including business administration, quality improvement, and professional development, provided such processing does not override your rights and interests; and

- to process and transfer personal data as necessary to effect a re-organisation of its business.

 

B. You have the following rights under UK data protection law:

- Access to your personal data

- Rectification or correction of inaccurate data

- Erasure (right to be forgotten)

- Restriction of processing

- Data portability

- Objection to processing; and

- The right to lodge a complaint with the Information Commissioner's Office (ICO).

 

C. We may use trusted third-party service providers (known as “processors” under UK GDPR) to help us with tasks like storing your data, processing payments, and providing our technology platform. These providers must follow our strict privacy and security requirements and can only process your data on our instructions. Where the Client is under 18, processing of personal data will be undertaken in accordance with the additional protections required for children's data under UK GDPR, and the parent or guardian consents to such processing on behalf of the minor.

 

17.  Force Majeure

 

Neither party will be liable for failure or delay in performance due to events beyond reasonable control (e.g., natural disasters, government restrictions). If the event continues for more than 30 days, either party may terminate the Agreement with written notice, and prepaid Fees for unfulfilled sessions will be refunded on a pro-rata basis.

 

18.  Dispute Resolution

 

The Parties agree to attempt to resolve any dispute amicably and in good faith before commencing legal action. This clause does not prevent either party from seeking urgent court relief.

 

19.  Notices

 

All notices must be in writing and sent by email to the addresses above. Notices sent after 5:00 p.m. or on non-Business Days will be treated as received the next Business Day.

 

20.  General

 

A. Governing Law: This Agreement is governed by the laws of England and Wales.

 

B. Jurisdiction: The courts of England and Wales have exclusive jurisdiction.

 

C. Amendments: Any amendment must be agreed in writing, including by email.

 

D. Assignment: Neither party may assign this Agreement without written consent, except the Coach may assign to a successor in business with notice.

 

E. Entire Agreement: This agreement represents the full agreement between the Parties and supersedes prior discussions.

 

F. Severance: If any provision is invalid, the remainder will continue in effect.

 

G. Third Party Rights: No third party has rights under the Contracts (Rights of Third Parties) Act 1999.

 

 

 

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